Review analytics
See what customers praise and complain about across your locations
MX turns review text and ratings into a readable picture of customer experience, so you can see patterns across locations instead of reading reviews one by one.
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Sentiment and ratings
Positive, neutral and negative share alongside the star-rating distribution for any timeframe.
Experience drivers
Reviews grouped into areas such as product, price, place and people, so you see which part of the experience drives the score.
Topics and recommended actions
Recurring topics and suggested next steps drawn from what customers wrote.
Same scope as the rest of MX
Filter by group, location and timeframe, with the same selection you use in the inbox.
Google data this feature uses
Review text and ratings for your selected locations, analysed only to produce these insights for your company.
How MX uses Google data