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Review inbox and replies

Read, triage and reply to Google reviews from every location in one inbox

Every review from your selected locations lands in one inbox, sorted by what still needs a reply, with drafts and approvals built into the same flow.

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The MX review inbox for a demo coffee chain, with reviews filtered by reply status and a reply draft ready to submit for approval
A reply draft is submitted for approval before it reaches Google

One inbox for every location

Filter by reply status, sentiment, rating and date to find the reviews that need attention first.

Drafts on your terms

Write a reply yourself or ask MX for a draft, and optionally have drafts prepared for new reviews automatically.

Nothing posts by surprise

A reply is sent to Google only after an authorized user initiates or approves it.

A visible history

Each reply keeps its approval history, from first draft to what was published.

Google data this feature uses

Reviews and owner replies for your selected locations, and the replies your team approves.

How MX uses Google data

More of MX

Location managementLearn more Review analyticsLearn more Performance dashboardLearn more Approvals and automationsLearn more